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Great thinking! This Method can be risky if the floors have been cleaned with any floor cleaning products that have soaps, oils or waxes in them and can cause peeling of your new finish. Jasper herringbone is a trendy grey stain is a stunning parquet style wood floor that will look fantastic with both modern and traditional decors. We stock a wide range of colours in laminate flooring. Top subscription boxes right to your door, 1996-2022, Amazon.com, Inc. or its affiliates. Over the last couple months, I have been emailing back & forth with them, to no avail. Everything gets caught. Unfortunately, haulers are not allowed to unpack your order and bring it inside for you, so please ensure that you have someone available to receive your delivery and bring it inside. - A Complete Review. home| Then they asked what kind of underlayment was used. Per the email, it is actively been investigated with the supplier, and internally within BuildDirect. It was a full size simi and there was nowhere for it to park. So, dont forget to keep these things in mind before making any purchase decision. By submitting your email address, you agree to receive offers from Wood Floor Warehouse in accordance with our Privacy Policy. As per our records, I can see the Claims Agent who is handling this particular issue has sent a further update today (June 3rd) to the customer on an existing email chain that is ongoing between the BuildDirect Claims Team, and the customer. KTW Flooring is your #1 leading hardwood floor refinishing go-to company. Thanks in advance! Yeah! Hence the suggestion to "water pop" this basically wets the wood fiber, allowing it to re-open, however in OAK the soft grain will "pop" more than the hard grain, thus leaving a bit more fiber standing at attention. Something went wrong, please try again later. In the kitchen & entry I wanted a more stone type look. It is one of the most exotic products for floors, having a unique grain pattern with darker and lighter colors, which makes it the desired floor. We have a high standard for our customer service and products. ", Customer Reviews are not used in the calculation of BBB Rating, of those, 2 complaints were closed in last 12 months. Product Lines- Mostly engineered, some solids & parquet. 2002-2022 All Rights Reserved. Despite this all of the other installation requirements are identical and it is important to ensure they are correct. They then started claiming my payment was past due I had no idea what they were talking about. You have to pick the right one for the right use. Unlike other online dealers the company does have larger minimum orders that rules out covering a small dining room or kitchen for example. Select a colour to see all the LVT flooring we stock in this shade. Both firms have been informed that I will not pay for a loan I did not request. Your email address will not be published. We have suggested that if the customer remains adamant the problems are occurring due to a material defect, we are more than happy to work with them to arrange for a verified, third party **** certified inspector to carry out a physical inspection on this. His exact term was that it seemed this floor was self-polishing from routine walking in socks. Laminate Floors: Get the Look of Wood (and More) for Less. Peach Pits? This can happen because we may not ship to your address, or we do not have the stock to accurately provide a postage cost. Never again-a big waste of money that I have to live with now. Your company is asking us to pay an additional $500.00 that you will arrange for an independent ****certified flooring inspector to attend on site to complete an inspection of the installed product. Your Floors: Zebra, Tiger, and Teak Wood, Oh, My! If there are any drawbacks with any of their product lines we would have to point fingers at their inch solid collections. A chargeback in the amount of $996.42 was processed on 9/29 and customer should take receipt of her refund within the next few business days. Let us now come to the look of it. The blotches appear on well over 10% of the shipment, so your 10% cut overage is simply not sufficient to offset just this defect. Check the current stock availability in your nearest store here. Said I would never have accepted shipment and that boxes were dropped off without notifying me. TL;DR: poor quality/defective flooring, which doesnt hold up to even *the most careful* use. seriously Thisis absolutly ridiculous we have already been through one summer and it did not even itself out it is clearly a product issue as out Installers have never seen this happen in over 20 years. I really wanted solid, but where I live most of the local stores don't even carry it. However, we have done our utmost to work with you on the issues that you have had. The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com. I dont understand how one can deem that this is not a defective finish when are not doing anything out of the ordinary and these issues are evident throughout. Any contractors weve hired are always required to wear booties. We have already paid for the flooring including the install and now we are going to be paying to remove flooring we havn't even had for two years to get new flooring installed we will not be paying any additional money on top of what we have already lost on this flooring we should not have to replace flooring in two years we are paying double now because of defective flooring we are having to pay for removal of the defective flooring, a new install and new product. This is where things get a bit interesting. In your firstresponse you said the vendor have said that as we approach the summer months, this should begin to even itself out but to keep us updated on the progress which is interesting as we have already been through a suumer and it did not even out on its own? Acacia is one of the hardest species of wood. It's as good as new now. As another insult to injury, about a month after we purchased 3200 sq ft of this product, they put it on clearance and dropped the price 30%. So, there will be less hassle in cleaning it. Full story: Its important I start with full history here before anyone thinks Im either new to flooring or BD, or have unrealistic expectations for budget flooring. It also analyzed reviews to verify trustworthiness. At least not one that I was aware of. Please enter your postcode to calculate delivery of your floor. See which floor design is best for your space, See what goes into laminate flooring and why you just might want to choose it, Avoid a too-heavy look or losing your furniture in a sea of darkness with these ideas for decor pairings, A GENERAL CONTRACTOR YOU CAN TRUST IN MURRIETA & TEMECULA, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Your Floor: An Introduction to Solid-Plank Wood Floors, Designer Confessions: Torn Between Wood Floors. So very frustrating on our end. Was promised they would leave no stone unturned in resolving this. Unsubscribe at any time. Door threshold bars for all types of wood and laminate flooring. The road is also quite twisted. I had to stand down the road on the curve and try to slow down traffic to make sure the driver did not get hit. An important benefit of Acacia wood is the natural wax coating that protects it from things like warping and swelling. Also, the surface of the hardwood is glossy and has a hand-scraped texture. Truthfully, it should have been pulled from the market entirely. The transmission went out in my truck. Makes you wonder if these types of experiences were the reason the company went through financial trouble. If it is proven that defective material is causing the issues being experienced, BuildDirect are more than happy to compensate fully for the cost of inspection and also move forward with the claim. I never want to deal with this **** company again. So, thats it. Wine Barrels? It is noted that the torn and splintering joint side edges are manufacturing related, however, they are within the margin for the manufacturers tolerances and warranties. Well guide you through the process. As the making process of hardwood is a bit lengthy and toilsome, the price that you have to pay is pretty expensive. For full details please refer to Wood Floor Warehouse terms and conditions which also includes details of our in-store returns policy. Sincerely, ******** ********. We tried our best to share an overview of the product and get you to be a bit better understanding of it. NOTHING. For larger orders we use specialist heavy goods haulers who will deliver your floor on a pallet by kerbside delivery. Family owned, local business and dedicated to Chicagoland, Simple Flooring is here to make your home or business more comfortable. And on that note, if we purchased the flooring from BD, why do we have to wait for DB to sort things out with their manufacturer? On July 1st I received the 82 boxes of laminate flooring, equivalent to 1800.72 sf. Excellent performance from Jasper Engineered Wood Flooring. m2, Approximate dimensions: 110mm x board width, Approximate dimensions: 300mm x 1 board width. There are cracks forming on the planks. KTW is giving you a love of over 25 years of our hardwood flooring knowledge to make your flooring experience a pleasurable one. So, it can be said that it has a place when it comes to talking about endurance. Sent him around 30 pictures. This applies to both solid and engineered hardwood. Spoke to the COO. About 10 years ago, we purchased ~1500 sq ft of engineered wood from builddirect, installed it, and had zero issues. The sides seem to be fine. Acacia is naturally resistant to mold and mildew making it a perfect choice for those who have allergies related to these two. If not, please tell me how I can improve this article. Hand Scraped Acacia Jasper is a beautiful dark brown from our Hand Scarped Acacia collection. Also, the Jasper hardwood is compatible with radiant heat. At this point Ive decided to go public with my complaints as Ive simply run out of patience from almost 3 months of this ordeal. Acacia solid wood flooring is becoming more and more popular with time as it offers great character and variation. Customer is happy with the resolution. But for better safety of it, you can seal it. If modern and contemporary is completely your thing but you find at times that this design style can be just a little too simple, then the Jasper Modern Coffee Table is perfect for you. Firstly, its a very messy project. With the exception of a major investment like a home; if I cannot pay for it, I will do without. The savings are simply not worth the risk. DB can do whatever they want on the back-end directly with the manufacturer, but none of this back-and-forth should be pushed on the consumer who purchases from BD. - Staiir nose - I've ordered pretty same stair noses but colors in not matching at all. As I stated on the attached claim we would like a refund whether it be a full refund of or partial refund and to just move on from this. Some of our best selling laminate flooring categories. As per the inspection report, the squeaking noises are a result of installation issues. The edges of the planks are extremely fragile, splintering and chipping *constantly* from socks, microfiber cloths, and vacuuming. Build Direct didn't have it, so I got that from ****** *********** here. privacy. 250 sq ft) free of the product cost for such materials and free of the cost of shipping such product to **** ************** *** *************** ** ***** . Interesting how Ive raised this matter multiple times and the answer I keep getting is that they are migrating their platform and reviews will be accepted soon. He said I need to open boxes and take pictures. Your postcode appears to be invalid, please try again. They are in the market since 1999 and to this date, they have attained a position for themselves. Wood and laminate underlay for all sub-floors types. So, if that goes with your requirement, there is no room for headaches. Many other planks have either a haze or are somehow losing their finish and/or self-polishing from normal wear. In the interest of amicably resolving this matter with you we are also willing to offer you, in good faith and on a without prejudice basis, US $400 in addition to the above noted product. To reserve your flooring for collection, order via 'Click and Collect'. Choose your favourite to see all the LVT flooring available in this style. BBB Business Profiles may not be reproduced for sales or promotional purposes. So, you can surely expect a good wooden look from this hardwood. It is impossible to clean. However, by going thru this procedure, the flooring (oak in your case) becomes so well sanded, it's almost burnished (or polished) by the sanding process. Another good part of birch-made hardwood is that they are resistant to taints or stains. Of course, I had no account number; I had no account. Credit is a **** played upon the American Public. ****** **** is not a major throughfare. I want a full refund. And birch is one of those well-known sorts of a tree that is used in this field of work. I am 73 and have 5 pieces of metal down my left side but we got the flooring inside to protect it from the weather. I do not believe in credit. We moved into a new house and purchased 3200+ SQFT of engineered hardwood from BD. Explore our finishes. Learn more aboutsolid woodat Simple Flooring Company. There is another advantage and that is its pretty easy to polish. Each box was $59.99 but only 2 boxes arrived on April 23 2021 which was the arrival date. Also several planks have chipped sides. Best of luck. I have a letter going out to all three credit rateing companies. And slowly it is becoming a must. I do the microfiber mopping myself. Days later the Company contact me back on April 28th saying they were checking into it and will get back with me but have not. All our floors are direct from the factory to ensure the lowest price. They can have all flooring. Started using just a *slightly* damp (water) microfiber cloth, and this has had the same effect. As his request, I sent him pictures of the damaged boxes. We apologize that our flooring did not satisfy your expectations. If you search the web, there are countless cases like ours. We have also talked about it in the The Endurance section (in a light manner). Yet Another Build Direct Nightmare Fully appreciate that we are in the midst of a pandemic and that there are more important things to worry about at the moment. It's this fiber that gives the floor a rough feel, and needs to be removed thru another round of fine screening, or buffing with what we refer to as a "purple pad", which is a Scotch-Brite type of abrasive this or fine screening is aggressive enough to knock down the evil "soft grain" which was emboldened by the water. Polishing, sanding, restoration, resurfacing, buffing, and cleaning are all processes that are related. The planks have different and random thickness making installation impossible. We are sure that you will love your floor, but if for any reason it does not meet your expectations we can, of course, accept no fuss returns on any orders. My reference in the earlier comment suggested that my personal preference is go "old school" and reach a finely sanded finish, which comes from graduating the abrasives from rough to finer, and then going the added steps of "screening" the floor with a rotary style abrasive. A few bright spots see their distribution channel that creates a demand with very low shipping rates. Eight boxes out of eighty-two (8/82) were opened and attempted to be installed. That rellay breaks the mold! As mentioned above, saving 20% upfront on the cost of materials is completely irrelevant when youre left with 3200 sq ft of junk with no support from BuildDirect. He promised to take it up with the manufacturer. Fast forward to October 2019. By the way, throughout this time, the product page on BDs site will not accept new reviews. The combination of some planks being just fine and others affected by the issues noted results in an awful look, both under natural light and room lighting. Furthermore, the flooring type of this hardwood is prefinished and it is coated with urethane. We have a wide range ofgreyandsilveraccessories to help you finish your floor. The claim is currently on-going and these types of things take time to reach their conclusion because we need to complete our own due diligence, receive information from the customer, and speak to the vendor to see if we can identify the reasons for the problems being experienced. These pics hopefully give you some idea of how it turned out, Ideas for transitioning existing wood floors to new wood floor, 3/4" wood floors or engineered wood floors, Merging old red oak wood floor with new wood floor, Add a Touch of Luxury to Your Home with the Jasper Modern Coffee Table, Sophie it looks like jasper is made in Canada, Houzz Pro: One simple solution for contractors and design pros. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. They combine the luxury of solid wood flooring with technical advances to improve performance and efficiency. You can expect a good strength and robust build from this hardwood. Learn how your comment data is processed. But lets say that in theory, one would have two options to remedy these issues. You may know that there are quite a lot of species of trees that are used for making flooring hardwoods. Since then I have emailed and called several times without response. The finish is scraping off and cannot stand up to basic foot traffic. So, it can be said that as this Jasper Engineered Hardwood is made of birch tree wood, you can consider this a solid worthy investment. At this moment in time, there is a feeling that the problems are being caused by site related problems as opposed to there being a defect with the material, but we are continuing to complete a thorough investigation on this claim, and we have an active line of communication open to the client in which we are keeping them up to date with the status and progress of the Claim. We regularly price check to ensure that we always offer outstanding value. When I tried to contact them, I could not get through because I din not have an account number. Think of what you need the most in hardwood and choose your pick. Choose your favourite to see all the laminate flooring available in this style. Beautiful product and finish, will definitely order on my next project. Sign up to our mailing list for exclusive offers, inspiration and advice. Factor in 10% for installation, and youve got a product that requires at least a 20% overage. I have returned 10 boxes and Build Direct wants to charge me 500/600 for damaged material. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. High quality skirting, architrave and beading. This is a process in which your wood flooring is lightly abraded for proper urethane adhesion, vacuumed, tack moped and then applying a consistent and even coat of either an oil or water-based finish. But most concerning is this- would you trust this flooring to withstand sanding and refinishing? I do not have a credit card. We were also told that it could be glued to the foundation, but that in our area foundations move a lot and that we would have a lot of problems with a glued floor. The first thing we looked into were the humidity levels in the home. I would also love to see pics of your BuildDirect wood floors. In the end, we gave up on solid and our engineered floor will be installed next month. In fact, as of this post and almost 3 months into this ordeal, despite repeated requests to their sales team and even customer service, Ive still not received an answer on how to clean this floor. Returns can be made to any of our store locations which can be found here. Its like a complete package of durability and strength as they both come hand in hand. We set a high standard for our product quality customer service and we are sorry to hear that you felt that we did not meet that standard in your interaction with us. Builddirect using every trick to avoid culpability, endless loop of lip service, emails, to absolutely zero resolution or offer to make things right. That was actually one of the first things I tried, back when I was first talking to them about this problem. LedgerLOK Vs. TimberLOK Fasteners: Differences And Comparison. Explore our finishes. Also fitting the click lock bill is the Jasper Hand Scraped line. One of the downsides of engineered wood is that it does absorb moisture because it isn't water repellent. After all, many of their engineered products are basically similar yet the pricing is much lower due to offshore production. If the floor was going to be natural and polyurethane the average "pro" would probably have no problem but NATURAL on flooring is quite different than applying "colors", especially on oak there is a LOT of work involved at the verticals (walls, door jambs, etc. Used **** at the start, builddirect began blaming the haze on ****, so we stopped. Build Direct had apperently taken out a loan in my name without my knowldege, consent or permission. We had it installed prefessionally by a company, 3 months after installing we noticed the flooring buckeling at the seams in several areas. Disabling it will result in some disabled or missing features. These floors never see any footwear other than socks. The border would look more like you planned it where the different direction might look like an after thought or mistep although that depends on your space. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); This site uses Akismet to reduce spam. The installer also failed to follow the **** fastener schedule for installing wood floors. And I'm saying (and proving) that it is. This has been going on for over 5 months. Following Mark's request, my team started labeling and opening boxes. Even with multiple sanding, we would expect this layer to last in excess of 35years use in a busy home. Yes, it has a 3mm wear layer. The Claims Agent has advised the customer of this accordingly and has stated that a further update will follow ASAP. 3. Online purchases are always a gamble, so ymmv, but I've been very happy with my floors. The product fit my budget nicely and I was able to complete the project under budget and faster than I expected. We can only stress again that complaints of this nature take time to find a resolution. However, Ive decided to post this for two reasons 1) these issues have been ongoing for 5 months, with nothing but continued lip service from BuildDirect (BD), now they seem to be using the COVID19 nightmare as an excuse to drag their heels further; 2) with folks sheltering in place/quarantining, internet reading is way up and this may actually reach a broader audience than usual, and if I could save a potential BD customer some of grief weve been dealing with, this writeup was well worth it. Whatever you think that you are saving, it is just not worth it. I had to remind them that I had already done this a month before and had sent them pictures. Usually, the majority of engineered hardwoods are prefinished and they do not require sealing. Your recently viewed items and featured recommendations, Select the department you want to search in, Reviewed in the United States on November 13, 2019. HORRIBLE SERVICE. The delivery must arrive with us no later than 30 days after it was delivered to you. Order unlimited samples for any of our floors and choose small or larger sizes with no delivery charges. I am leaning towards the Jasper 3.5" wide Wheat beige solid oak or the Jasper 7" Grand Canyon Engineered Oak so if you have pics of these in your house that would be wonderful! I was then contacted about the delivery. We moved 10 minutes down the road and are no different than the previous home. Customer was away on holiday, we have refunded the customer and she has accepted our offer and has stated that the case is closed. There has been a constant line of communication open to the client throughout the process (which remains open). And no, it has nothing to do with the dark color of the wood- some planks are just fine, in any light and from any angle. Luckily though, replacing the damaged spot was as easy as unlocking the affected plank and fitting a new one right in it's place. When installing a herringbone floor, we recommend allowing around 15 to 20% wastage. 2. International Association of Better Business Bureaus. 9 years of normal use, throughout the home, including the kitchen. Dozens of emails (and no further calls) later, we are spinning in circles as BD continues to deflect any culpability for selling this junk. Im sure theyll jump in here with the typical installation/humidity/maintenance error nonsense. Then they asked me if I had any more of the flooring, and told me to put it on a flat surface, and put a few of the pieces together, and see if the same problem arose. Learning how to lay engineered wood flooring will vary depending on the type of engineered flooring installation you are doing. Find out more and set your cookie preferences Engineered hardwood has become a reliable thing nowadays when it comes to flooring. It also makes a perfect floor for areas that you know will be getting more moisture. Have made 2 orders with builddiirect: - Order #******* - 2517 sq feet engineered hardwood and it's a piece of About 50% has cracked on the edges in 1 month. Below, Ive itemized the numerous issues weve had with this floor- Major Issues: 1. we had a professional company install our floors and they have never seen this happen in 20 years of doing floors. Update- Now BD is saying that the manufacturer wants to come visit. The company has made some good inroads as far as building an internet only brand, yet they do no major advertising in the likes of Lumber Liquidators, Armstrong, Mohawk, and Shaw. This can be a significant obstacle for many people in their way of buying hardwood, especially the birch-made ones. I cant tell you how careful I am, and *still*, there are constantly shards of the edges breaking off and splintering from a light swipe of a cloth every single rime, or simply walking in socks almost every day. Hi. To lessen this huge amount of physical exertion Rotovac came up with this excellent multi-directional cleaning wand, the Rotovac 360i Hi. You can find out a little more aboutparquet flooring trendsin our advice and inspiration section. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. uptownfloors.com. On the 18th November the customer ordered 9 boxes of ******* Underlayment Floor Mat as well as 38 Boxes of ****** Laminate 7mm ********** **********. Im sharing my story so that others dont live through the same nightmare. - A Complete Review, Is Millstead Solid Hardwood Flooring Worth It. If youre involved in timberwork, you know how important your screws and bolts are. Heres the worse part about buying poor flooring: resolving the issue is never just about getting financial reimbursement (not that this was even offered to me). Save my name and email in this browser for the next time I comment. And you cant do that Is A Rotovac 360i Worth Buying? Smaller orders that are delivered by courier will also come with a tracking number so that you can follow your order every step of the way. I was not sure what was being delivered. ), where the likelihood of scratches & swirl-marks from the edger will be present unless addressed correctly You won't see them until the color goes ON and then one needs to decide whether they can live with it or go back to square one. We have a lot of open space and large open areas are covered in blotches. I do want to add that BD sent over an inspector. Complaint: ******** I am rejecting this response because: I DID NOT apply for a Loan. Installation was remarkably simple - each wood panel had a series of interlocking tabs cut into the base of the plank making installation as easy as sizing, cutting and then assembling a jigsaw puzzle. here. site map| Take this into account when considering what you think you are saving by ordering BD. We never saw the need to refinish it. I'm always willing to learn from the pro's. Further, we have central humidification (2 central units) and I have 6 gauges throughout the home to monitor the RH; 35-50% RH inside the home, spanning the end of the summer (on the high end of that range) when the floor was first installed, in the winter months, and now in early Spring. After that no one answers the phone, emails or even have a working website. NOTE TO BUSINESS: DO NOT SELL stair nose wraps as CUSTOM WRAPS. Some of our most popular engineered flooring categories. The boards for this floor style are individually scraped to create a rustic or refined texture on the surface. Typical High Street Price 79.99 /

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